Terms, refunds and privacy

Effective 26 October 2026

1. Seller

Trinity · programs is provided by Impact Consult EOOD, company ID (EIK) 204774714, address: 60 Tsar Ivan Asen II Str., Sofia, Bulgaria, email: info@biomedis-trinity.com, phone: +359 888 101 901.

2. What the service is

Trinity · programs is a web app that serves as a reference: it helps you find the programs (complexes) of the Biomedis Trinity device by complaint, body system or body part, and shows their number, duration, mode and sub-programs. On a computer the app can also read the profile with complexes from the device over a USB cable, and with a Trinity Pro licence it can write a profile to the device. With a Trinity Pro + Editor licence the profile editor is also available — a web app in which the user creates and changes profiles with complexes, programs and frequencies, saves them as a file and writes them to the device. The app and the editor are unofficial and not affiliated with Biomedis. The information is for reference only and is not medical advice, a diagnosis or a treatment recommendation.

System requirements. The app and the editor run in a modern web browser, with no software to install and no registration. On a phone: Android with Chrome (on Samsung phones use Chrome, not Samsung Internet) or iPhone/iPad with Safari; the app can be installed on the home screen. On a computer the app opens in the browser; connecting to the device over USB requires Chrome or Edge. An internet connection is needed the first time you open the app, to activate the code, to pay and to use the AI program; once installed on a phone, the app also works offline. Reading and writing the profile on the device requires a computer with Chrome or Edge, the device's USB cable and the Biomedis Trinity device itself, which is not part of the service; Biomedis M Air must be closed while the editor is talking to the device. On a phone and in other browsers the editor works with files only, without connecting to the device.

3. Free trial, Trinity Pro and Pro + Editor

Every new user can use all features of the app, including reading the profile from the device and uploading a profile from a file, except writing a profile to the device, free of charge for 14 days from the first time it is opened on a given device. When the trial ends, the app is locked and can be used after buying a Trinity Pro licence, which permanently unlocks all features on one phone (or tablet) and one computer of the buyer.

The profile editor has no free trial. Without a licence it can open, display and check profiles; saving, writing to the device and copying from the frequency bases require a Trinity Pro + Editor licence. This licence also includes all Trinity Pro features and is valid on one phone (or tablet) and one computer of the buyer.

4. Price and payment

Trinity Pro costs 19 € and Trinity Pro + Editor costs 49 €. Credit packs for the AI program (section 9) cost 4.99 € (1 credit), 13.99 € (3), 22.49 € (5) and 43.99 € (10 credits). Prices are in euro (EUR) and are final: the seller is not registered for VAT and no VAT is added. There are no additional fees on top of the stated price.

Payment is one-time — no subscription and no automatic renewal. A licence is paid once and does not expire; credits do not expire either.

Payments are processed by the licensed payment institution Paysera. Payment methods: Visa or Mastercard bank card, Apple Pay, Google Pay, and online banking via Paysera. Card details are entered on Paysera's secure page; the seller does not receive, process or store your card details. The payment appears on your bank statement as “biomedis-trinity.com”.

Before paying, you confirm that you have read and agree to these terms and to the privacy notice (section 10).

5. Delivery

Trinity Pro and Trinity Pro + Editor are digital services with no physical delivery. Once payment is received, the buyer gets an activation code at the email address provided as soon as the payment is confirmed — usually within minutes, and no later than 24 hours. The code is entered once in the app or in the editor and does not expire. The code is personal and is activated on one phone (or tablet) and one computer — the first ones it is entered on; activation needs an internet connection. If the buyer changes devices, they can release the old one in the app (Trinity Pro → “Release this device”, once every 30 days for each of the two) or write to us, and the code is transferred free of charge.

6. Withdrawal and refunds

The buyer may request a refund within 14 days of payment, without giving a reason, by emailing info@biomedis-trinity.com. The amount is refunded by the original payment method within 14 days of the request, and the issued code is marked as cancelled. If a technical problem prevents activation, we first help resolve it or send a new code.

7. Liability

The seller takes care that the data in the app matches the device's program list. Translations of names are unofficial and may differ from the device menu — the complex number is authoritative. Choosing and applying programs is the responsibility of the user. Writing a profile to the device erases its previous content; before writing, the app and the editor make a backup, and after writing they check what was written. The user is responsible for the content of the profiles they create, change and write; the editor checks their technical validity against the device rules, but not their content. The seller is not liable for decisions made on the basis of the reference information.

8. Frequencies and the Biomedis bases

The editor shows the “New base”, “Old base” and “Trinity” frequency bases from the Biomedis M Air software. The frequencies and their names come from the Biomedis M Air base, which Biomedis provides free of charge with its own software. They are not sold and are not the property of the seller — the price of Trinity Pro + Editor is for the software only. Biomedis is not affiliated with the app or the editor and is not responsible for them.

9. AI program for my complaints

With a Trinity Pro + Editor licence and purchased credits, the editor offers the “AI program for my complaints” service. The user describes their condition and findings from bioresonance diagnostics in their own words and sets the maximum duration; a language model (Google's Gemini, via Google Cloud Vertex AI in the European Union) reads the description and selects programs from the Biomedis base (section 8), and the seller's server checks the duration, the order of the blocks and the device rules. The result is a new complex in the user's profile, with a usage scheme and a reason for every program.

What the service does not do. The complex is composed automatically. It is not a diagnosis or medical advice and does not replace a consultation with a doctor or the therapy they prescribe. The service is not a medical device. The AI may read the description incompletely or inaccurately; that is why the findings are shown before composing and the result before it is added to the profile, and the user decides whether and how to use it.

No human review. The complex is shown immediately and is not reviewed by a doctor or by our staff before you receive it. The user is responsible for the decision to write and use the complex (section 7).

Credits. One composition (one complex, or two when split into “A/B” or “Day/Night”) is one credit. Credits are bought in packs of 1, 3, 5 and 10 (4.99 €, 13.99 €, 22.49 € and 43.99 €) through Paysera, are recorded against the Pro + Editor licence number and do not expire. A credit is used only when a complex is composed successfully; reading the description, the clarifying questions, errors and composing again with the same findings within 10 minutes use no credit. The trial period and the Trinity Pro licence include no credits.

Right of withdrawal. A composition is performed immediately at the user's request. By pressing “Compose the program” the user agrees to the immediate performance of the service and acknowledges losing the right of withdrawal for that credit once it is performed. For unused credits, section 6 applies — within 14 days of payment.

Complaints. If the complex cannot be added or written, or contains an obvious technical error (for example a program not in the base, or a time above the one chosen), write to info@biomedis-trinity.com with the licence number and the date. If the error is ours, the credit is restored.

10. Privacy and personal data

The controller of your personal data is the seller named in section 1 — Impact Consult EOOD, UIC 204774714, address: 60 Tsar Ivan Asen II Str., Sofia, Bulgaria, email: info@biomedis-trinity.com. This section of the terms is also our privacy notice.

The app uses no tracking cookies, advertising or analytics services. Settings (language, theme, recently opened complexes, trial period and the Pro code) are stored only in your device's browser. The only thing the app sends to our server is the Pro code and a random device number — at activation and once a day when online — to check that the code is used on no more than one phone and one computer. The type of device (phone or computer) is sent with them. The number contains no personal data. Data read from the device and the profiles you upload, edit or write are processed only in your browser and are not sent to our server.

Artificial intelligence provider. When you use the “AI program for my complaints”, the description you enter, together with sex, age group and the chosen time, is sent to Google Cloud Vertex AI (Gemini model) in the European Union — only to compose the complex. The description may contain health information (special category data under Art. 9 GDPR); you send it voluntarily and only for this purpose. Google acts as a processor within the meaning of Art. 28 GDPR, and the Google Cloud data processing terms (Cloud Data Processing Addendum) of Google Cloud EMEA Limited (Ireland) apply; according to Google's terms as of the date of these terms, the content of requests is not used to train the models.

The description is not stored on our server. For up to 2 hours after the last action we keep only the structured findings (without the text) so you can answer the questions and compose again; then they are deleted. The log contains only the date, the licence number, the token count, the model and the result. To limit abuse we keep an irreversible (hashed) fingerprint of the IP address for the current day — based on legitimate interest (Art. 6(1)(f) GDPR). Do not enter details by which another person could be identified.

When you buy Trinity Pro we process your name and email to send you the code and to keep a record of issued licences and accounting documents. Payment is processed by Paysera under its own privacy policy; we never receive your card details. Data is kept for the period required by accounting law.

Data for purchases. When you buy a licence or credits for the AI program, we process: your name (if you provide it), email, order number, amount and date of payment, and the number of the issued licence. From Paysera we receive only the payer's email and the payment status — never card details. Legal bases: performance of the contract — issuing and sending the code, adding the credits, complaints and refunds (Art. 6(1)(b) GDPR), and compliance with a legal obligation — accounting (Art. 6(1)(c) GDPR). Accounting records of orders are kept for the periods required by the Bulgarian Accountancy Act.

Recipients of the data. Paysera processes the payment as a separate controller under its own privacy policy. Our hosting provider, IMPACT BG LIMITED — a related company with the same owner — hosts the website and the app's server. Our email provider carries the emails with the code and our correspondence with you. Google receives data only when you use the AI program, as described above. The hosting and email providers process the data only on our instructions. We do not sell your personal data or share it for advertising.

You have the right to access, correct, delete and object to the processing of your personal data, and to complain to the Bulgarian Commission for Personal Data Protection. For questions, write to info@biomedis-trinity.com.

11. Complaints and refunds

Licences and credits are digital content, so there are no goods to return. Therefore, in addition to the right of withdrawal under section 6, we accept complaints and refund the amount paid in the cases listed below.

How to file a complaint: email info@biomedis-trinity.com with the order number (or the licence number), the payment date and a short description of the problem. We confirm receipt within 7 days and respond on the merits within the statutory period.

We refund the amount when: you were charged twice for the same order; the payment went through but you did not receive an activation code within the period in section 5 and we cannot send it; or there is a technical defect on our side that prevents you from using the licence and that we cannot fix (e.g. with a new code or by transferring the code).

How the money is returned: by the same payment method used for the payment (usually back to the card), within 14 days of the complaint being approved, free of charge to you. When the amount for a licence is refunded, the code is marked as cancelled.

AI credits: complaints about a composed complex and the right of withdrawal for credits follow the rules in section 9 — if the error is ours, the credit is restored, and unused credits can be refunded under section 6.

If we have not resolved the dispute, you may contact the Bulgarian Commission for Consumer Protection (kzp.bg) or the competent Bulgarian court.

12. Rights and obligations of the user

You have the right to: use the app during the free trial under section 3 without registration and without a bank card; after confirmed payment, receive an activation code at the email address provided as soon as the payment is confirmed — usually within minutes, and no later than 24 hours (section 5); activate the licence on one phone (or tablet) and one computer, release a device yourself under section 5 or ask us to transfer the code free of charge; have purchased AI program credits added to your licence number and use them with no expiry; withdraw from the purchase and get a refund under section 6; file a complaint and get a refund under section 11; exercise your rights regarding personal data under section 10.

You agree to: give a correct email address when paying so that you receive the code; keep the code to yourself — it is personal and may not be resold, transferred or shared with others; not circumvent or attempt to remove the licence protection (the code check and the device limit) and not deliberately overload the server; check the profiles you create, change and write to the device, as you are responsible for their content (section 7); bear in mind that the app, the editor and the AI program are reference tools, not a medical service, and do not replace a consultation with a doctor (sections 2 and 9).

13. Rights and obligations of the seller

We undertake to: provide the licence and the services as described in these terms, at the stated price in euro, with no hidden fees (section 4); after confirmed payment, send the activation code as soon as the payment is confirmed — usually within minutes, and no later than 24 hours and add purchased credits to the licence number; confirm receipt of a complaint within 7 days and refund the amount within 14 days of approving it, by the same payment method and free of charge to you (section 11); protect your personal data as described in section 10; state our contact details clearly (sections 1 and 15) and answer enquiries.

We reserve the right to: block (cancel) a code in case of abuse — reselling or sharing the code with others, attempts to circumvent the licence protection or deliberate overloading of the server; change the prices, content and scope of the services going forward, without affecting orders already paid; use subcontractors for parts of the service — the payment operator (Paysera), the hosting provider, the email service and the artificial intelligence provider (Google), acting as described in section 10.

We are not a party to your relationship with the payment operator or your bank.

14. Governing law and changes

Matters not covered by these terms are governed by the laws of the Republic of Bulgaria, including the Consumer Protection Act and the Electronic Commerce Act. Disputes are resolved by mutual agreement or, failing that, as described in section 11.

The seller may change these terms. Changes are published on this page with a new “Effective” date and apply only going forward — to orders paid after publication. Orders already paid remain subject to the terms in force at the time of payment. This version is effective from 26 October 2026.

15. Contact

Impact Consult EOOD · 60 Tsar Ivan Asen II Str., Sofia, Bulgaria · info@biomedis-trinity.com, phone: +359 888 101 901